![]() Be sure to include the name and email that your purchase was made with so we can verify you as a customer.Ī. Contact us for a link to a new installer to get the latest version. Trying to update to the latest version fails - what do I do?Ī.We've had a small percentage of users who cannot update. It goes through the process of downloading but then fails. See this post in Apple support for more info: If it prompts you to enable "Rosetta," you need to do so. To make sure Rosetta is enabled, turn your Mac off and then back on again, then try to open the CheckBuilderPro3 app. Make sure CheckBuilderPro3 is set to open using "Rosetta:"ġ) Locate the "CheckBuilderPro3" app in your "Applications" folderģ) From the "File" menu at the top of the screen select "Get Info"Ĥ) On the "General" tab make sure the checkmark "Open using Rosetta" is checked When I try to open the software I get a notice, "An error occurred while initializing the application. Misc Issues "UNABLE TO LOAD PREFERENCES" ERROR We do our tech support by email, but if you’re not getting our responses we’ll call if necessary to try to get the lines of communication working. Provide a phone number where you can be reached.Email us again and try using a different return email if you have one.Your internet service provider may have flagged us as spam.Our response ended up in your spam folder – check that first.If you haven’t heard from us within a reasonable amount of time, then consider the following: Between 6-10 pm emails are monitored but not as frequently. ![]() We usually respond within 30 minutes during that time frame. Print Payroll Checks I Emailed Tech Support But Never Heard Back!īusiness hours are 8am to 6 pm Pacific Time M-F. While not a video we do have a brief tutorial on how to use CheckBuilderPRo to print payroll checks: With the release of version 3 we'll need to re-do these but almost everything still applies. Please note that the current videos are based on CheckBuilderPro version 2. There are PDF instructions available – with CheckBuilderPro open, click the "Help" icon in the toolbar and select “CBP Manual." There is an index and PDFs are searchable. We do not offer telephone support at this time. Please note that we do all our tech support via email and we are very responsive.If you don’t see your question answered below, please use our Contact Formand we’ll get back to you as soon as we can.If you open the application and your data doesn’t immediately appear, try going to the File menu, down to the Open Recent submenu, and clicking each document there until your data appears. ![]() If you see a message about a damaged document, please visit for details. Agree to the update and your document will be ready to work with 2.5.7. The first time you launch the application, you may be asked to update or upgrade your document. Be sure you’re signed in with the same Apple ID you used for your original purchase. If you purchased from the Mac App Store, open the Mac App Store app and click the Updates button at the top of the window. Minor user interface adjustments and performance enhancements.Does a better job locating documents from older versions during a software update.Resolves a potential issue in All Accounts where Search and Smart Folder settings may be ignored when Entries are voided or duplicated.More reliably remembers the last date you entered when you reopen a document.Corrects a potential issue where text in the All Accounts Search field may spontaneously combust.Provides more consistent automatic check numbering.Resolves a pesky delay when entering data in split line items. ![]() Minor user interface adjustments and performance enhancements. More reliably remembers the last date you entered when you reopen a document.ĭoes a better job locating documents from older versions during a software update. Prevents a hang or crash when managing subcategories. Provides more consistent automatic check numbering. Resolves a pesky delay when entering data in split line items.
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